FAQs
1. What types of e-bikes do you offer?
We offer a wide range of high-quality e-bikes, including popular models like the RadRover 6 Plus by Rad Power Bikes. Our collection includes e-bikes suitable for urban commuting, off-road adventures, and everything in between.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. Delivery is guaranteed within 5 business days after shipping.
3. How long will it take to receive my order?
All orders are processed within 1-2 business days and delivered within 5 business days after shipment. You will receive tracking information via email as soon as your order ships.
4. How can I track my order?
After your order has been shipped, you will receive a tracking number by email. Simply click the provided tracking link or visit our Track Your Order page and enter your tracking number.
5. What should I do if I didn’t receive my tracking number?
If you haven’t received your tracking number within 48 hours of placing your order, please contact our support team at Support@etbstore.com or call us at +1 561-793-4500.
6. What is your return policy?
We accept returns within 30 days of delivery, provided the e-bike is in its original condition. Please contact our support team to initiate a return or for more information about our return process.
7. What if my e-bike arrives damaged?
If your e-bike arrives damaged, please contact us immediately at Support@etbstore.com with photos of the damage. We will arrange a replacement or refund as quickly as possible.
8. Do you offer a warranty?
Yes, all our e-bikes come with a 2-year warranty covering manufacturing defects. For more details on what’s covered, please visit our Warranty Information page.
9. How can I contact customer support?
You can reach our customer support team at:
📧 Email: Support@etbstore.com
🏢 Address: 12794 Forest Hill Blvd, Wellington, FL 33414, US
10. Can I cancel or change my order after placing it?
Orders can be canceled or changed within 12 hours of purchase. If you need to modify or cancel your order, please contact our support team as soon as possible.